Privacy policy

My contact details

Privacy policy created: 26 th July 2024

Name: Paula Cox

Website: www.paulacoxcoaching.co.uk

E-mail: paula@paulacoxcoaching.co.uk

The type of personal information we collect

I currently collect and process the following information:

  • Names and contact details, including name, email address, phone number, home or work address.

I may also collect or use the following information to provide services including delivery, service updates or marketing purposes:

  • Names and contact details (including phone and email)

  • Addresses (home and/or at work)

  • Payment details (including card or bank information for transfers and direct debits)

  • Records of meetings, including notes and/or summaries

  • Records of consent, where appropriate

  • Marketing preferences.

How we get the personal information and why we have it

Most of the personal information I process is provided to me directly by you for one of the following reasons:

  • In order to contact people about their coaching/mentoring/supervision sessions, and follow-up on progress and actions as agreed.

  • I don’t share this information with anybody else or any other organisations.

But also, when:

  • You sign up to our newsletter or mailing list;

  • You download a freebee and choose to opt-in;

  • You join a course or programme or another one of our services;

  • You contact us for information via our website or social media channels, by phone or email;

  • You work with us in a commercial capacity.

I may use the information collected to:

  • Process a booking for a service or course;

  • Send you our newsletters or provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

  • Ensure that content from our site is presented to you in the most effective manner for you and your computer;

  • Allow you to participate in the service you have chosen to do so;

  • Notify you about changes to our service.

This Squarespace website (www.paulacoxcoaching.co.uk) collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn

about site traffic and activity.

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis I rely on

for processing this information are:

  • Your consent. You are able to remove your consent at any time. You can do this by contacting me (Paula) by email at paula@paulacoxcoaching.co.uk

  •  I have a legitimate interest.

  • How I store your personal information

  •  I store the contact information you provide to me on the cloud (iCloud and

  • Microsoft Office/365) via my apple devices which are password protected.

  •  Your information is securely stored.

  •  I keep: Name, phone number, address, email address and session notes for the

  • duration of your sessions and up to 7 years after this, in accordance with

  • recommendations by the British Psychological Society, and for the reasons listed

  • above.

  •  I will then dispose of your information by deleting your contact details from my

  • Apple devices and Cloud storage.

I don’t pass on personal information on to third parties.

Your data protection rights

Under data protection law, you have rights including:

 Your right of access – You have the right to ask me for copies of your personal

information.

 Your right to rectification – You have the right to ask me to rectify personal

information you think is inaccurate. You also have the right to ask me to complete

information you think is incomplete.

 Your right to erasure – You have the right to ask me to erase your personal

information in certain circumstances.

 Your right to restriction of processing – You have the right to ask me to restrict

the processing of your personal information in certain circumstances.

 Your right to object to processing – You have the right to object to the processing

of your personal information in certain circumstances.

 Your right to data portability – You have the right to ask that I transfer the

personal information you gave me to another organisation, or to you, in certain

circumstances.

You are not required to pay any charge for exercising your rights. If you make a request,

I have one month to respond to you.

Please contact me (Paula) by email at paula@paulacoxcoaching.co.uk if you wish to

make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a

complaint to Paula by email at paula@paulacoxcoaching.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Privacy policy updated: 25th July 2024